
* Multilanguage support: translate department names, priority levels, statuses and custom fields without the need of JoomFish! * Manage your customers' issues through the frontend as well as the backend * Create custom fields for each department - custom fields can have HTML attributes, can be set as mandatory and you can personalise the validation message. * Two types of CAPTCHA: built-in CAPTCHA with refresh button, customizable number of characters, noise level and sensitivity; reCAPTCHA integration * Assign staff members to one or more departments, using a set of predefined permissions based on each staff member's attributes * Staff members can have their own signatures * By default there are three ticket priority levels: low, normal, high. You can add as many as you like. * Sort tickets by date, last reply date, customer, priority or status * Create tickets for your clients * Clients can submit tickets without being registered * Create custom searches to filter tickets based on your needs, and have the search show up everytime you login * Automatically close redundant tickets and issue a notification to the submitter



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